Frequently Asked Questions
Everything you need to know about mastering the art of food smoking.
How do Bradley Bisquettes work?
Bradley Bisquettes are made from all-natural hardwood sawdust, compressed into discs with controlled density. They burn for exactly 20 minutes before being extinguished in the water bowl, ensuring clean, continuous smoke without the bitter taste of over-burned ash.
What is the shipping policy for Bradley Smoker units?
We offer standard ground shipping across North America. Most orders are processed within 1-2 business days. Due to the weight of our smokers, they are shipped in reinforced packaging to ensure they arrive in perfect condition.
Can I use my Bradley Smoker in cold weather?
Yes, Bradley Smokers are designed to maintain consistent temperatures even in cooler climates. However, we recommend using a weather guard or keeping the unit in a sheltered area to minimize heat loss during the winter months.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. If you experience a technical issue, our smokers are backed by a one-year limited warranty covering parts and labor.
Do I need to preheat my smoker?
For the best results, we recommend preheating your smoker for approximately 20 to 30 minutes before adding your food. This ensures the internal cabinet temperature is stabilized for consistent cooking.
Are Bradley Smokers suitable for cold smoking?
Absolutely. One of the unique features of a Bradley Smoker is the ability to separate the smoke generator from the oven cabinet. With our Cold Smoke Adapter kit, you can smoke cheese, fish, and butter without raising the cabinet temperature.